Free HK local shipping on orders over HKD $300 | ​​Free HKD $100 shopping coupon provided on orders over HKD $1000

Return & Exchange Policy

Return & Exchange Policy:

  1. If goods want to be returned or exchanged, the customer must apply to our website within 7 days from the date of receipt.
  2. All returned goods must be brand new and unused.
  3. Shipping fee of return and exchanged goods:
  • In case of replacement is due to defective, damaged or mismatched goods, our company will be responsible for the round-trip freight.
  • If you need to return the goods due to the style, color, size inconsistency or the product does not match your imagination or other reasons, the return shipping fee will be borne by the customer.
  • Each order is limited to one-time return and exchange arrangement. Customers are advised to check all returned goods as soon as possible, and they must remain in their original NEW condition and have not been used.

 

 

If the goods are in the following circumstances, no return or exchange can be arranged:

 

  • Receipt is more than 7 days.
  • Returned item is not matched to your return order request.
  • Used goods.
In case of any dispute, Bagtory HK will have the right of final decision.

 

If you have any doubts about the goods, please feel free to contact us via Messenger, Whatsapp or E-mail, we will provide assistance as soon as possible.