Terms of service


You need to register an account to use some of the services provided by this website. By registering for an account, you agree to provide personal information that is true, correct, current and complete in all respects. To learn more about how we use your personal data, please see our Privacy Policy. Persons under the age of 18 must inform their parents or guardians of Bagtory HK's privacy policy before registering to use this website and services. Bagtory HK reserves the right to only accept orders from people over 18 years old.

By using this site, you agree to be responsible for all activities that occur under your account. You are responsible for keeping your account and password secure. If you feel or suspect that someone has misappropriated or used your account without authorization, please contact us immediately.


Prohibited Matters and Violations

If your account performs activities including but not limited to the following, we may take relevant actions against your account:

  • Use any technology to attempt to hide the use of multiple accounts, or to disrupt any of our services in any way
  • Submit any message that contains unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially or ethnically objectionable material
  • Promote or send any spam messages
  • Impersonate another person or provide any false information

Bagtory HK reserves the right to terminate any account at its sole discretion.


Third Party Links

This website may contain other websites or resources that are not managed or prepared by Bagtory HK. We have no control over such websites and resources, and therefore we are not responsible for any loss, damage or allegation arising out of or in connection with the use of such websites and resources.

Bagtory HK is not responsible for any content outside this website and its accuracy. Users' use of websites or resources other than this website is at their own risk and is subject to the respective terms of use and service of such websites.


Purchase Qualifications

By ordering goods on this website, you authorize Bagtory HK to charge the total amount of your order to your credit/debit card or PayPal account. You also expressly authorize us to use the personal data you provide to conduct appropriate anti-fraud checks, such as credit checks, and, where necessary, to transmit or obtain information about you to or from third parties. Third parties include, but are not limited to, credit reference agencies or anti-fraud agencies, which may retain relevant information. For more information about how our company uses personal data, please see our Privacy Policy.

All ordered items are subject to warehouse availability and order price confirmation. Items in the shopping basket are not reserved and may be purchased by other customers.

Product Description

Bagtory HK will endeavor to ensure that the content and product descriptions on this website are accurate and complete. However, we do not guarantee that the content and product descriptions are accurate, complete, up-to-date and error-free. If you feel that a product offered by Bagtory HK is not as described, please refer to our Returns Policy.



Prices stated on this website are in Hong Kong dollars. We endeavor to ensure that all prices displayed on this website are accurate, but we cannot guarantee that all prices are correct and reserve the right to correct any errors. If we discover an error in the price of any product you have ordered, we will notify you as soon as possible, at which time you will have the option to reconfirm or cancel your order. If we are unable to contact you, we will treat the order as a cancellation.

If your credit card/debit card is not a Hong Kong dollar account, the final charge will be calculated in the currency of your account by your card-issuing bank based on the applicable exchange rate on the day it processes the transaction.



We accept payment by Visa, MasterCard, American Express, Paypal, FPS, Bank Transfer, Alipay, Octopus or PayMe.

If you use the above credit card/debit card and online payment method, you confirm that you are the holder of the credit card/debit card or PayPal account, or have been authorized by the holder to use it. If your credit/debit card issuer refuses to authorize payment to Bagtory HK, we will not be responsible for any delays or stops in delivery.


Accept Order

When you enter your personal information, payment information and submit your order, we will send you an email to confirm receipt of your order. This email only confirms receipt of the order and does not constitute acceptance of the order. When we send you an email to confirm that the goods have been shipped, it means that your order has been accepted and your contract with Bagtory HK has been completed. Only the items listed in the confirmation email sent at the time of shipment are included in the contract

Bagtory HK reserves the right not to accept an order for any reason at its sole discretion. The reasons include but are not limited to one of the following:

  1. The items you ordered are out of stock, or have been withdrawn because they fail to meet our quality standards or because delivery restrictions apply to one or all of the items ordered.
  2. We discover an error in price or product description
  3. We were unable to obtain payment authorization

If there are any issues with your order, our customer service team will contact you as soon as possible.


Delivery and Pickup

Bagtory HK will try its best to complete the delivery within the estimated time, but cannot guarantee that the goods will be delivered to you within the estimated time.



Bagtory HK does not guarantee that the use of this website and services will be error-free, nor does it guarantee that this website or the server that supports this website are free of viruses or other harmful components. We recommend that all users of this website ensure that they have the latest software installed, including anti-virus software.

Certain events may occur beyond the reasonable control of the Company, such as severe weather. Under such circumstances, Bagtory HK will try its best to maintain the service, but will not be responsible for any failure to meet these Terms of Service.